Check where you subscribed
Start with your order or subscription confirmation email. Confirm whether you purchased through the WeShop AI website, App Store, Google Play, or Shopify. The steps below cover website billing. For a subscription purchased elsewhere, check the payment settings of the platform used to buy it.
Update your payment method on the website
- Sign in to the WeShop AI account used to purchase your subscription.
- Open your account billing settings. On the mobile website, tap My, open Subscription Management, and look for Update Payment.
- Open the available payment update option and follow the on-screen instructions to enter or select your new payment method.
- Complete the confirmation steps, then return to your subscription or billing page to check the result.
Menu names and locations may vary by device. If you cannot find the update option, check the purchase channel and account email before trying again.
Check the result
- Confirm that the expected payment method appears, where the page shows this information.
- Review your current plan, billing cycle, and renewal date.
- Complete any verification requested by the payment page and check for error messages.
Changing a payment method does not cancel your subscription or reverse a completed charge. To stop your next renewal, follow the cancellation guide for the platform where you subscribed.
Get help if the option is missing
If you purchased on the website and still cannot find the setting, email hi@weshop.ai. Include your account email, order number, purchase channel, device, and a screenshot of the issue. Hide payment details that are not needed to explain the problem. Do not send a full card number, security code, password, or sign-in verification code.