Understand point charges
Point usage varies by agent, model, and task. Image generation, video generation, and conversations can have different costs. Check the Points Pricing Table in the FAQ and the information shown in your selected tool before starting.
Conversational agents also use computing power to interpret your request and generate responses. A conversation may therefore use points before an image is created. Prepare your requirements before you start, including what you want to create and which details should stay unchanged.
Check your balance and welcome points
Sign in and open Points or My Points to check your balance. Welcome points are available for selected models. Check your account for the current reward amount and available options.
Understand when points expire
| Point type | Validity |
|---|---|
| Monthly subscription | Issued monthly and expire at the end of the billing cycle. |
| Annual subscription | Granted once per year for use during the subscription period. |
| Pay-As-You-Go points | Valid during the current subscription period. |
Unused subscription points do not roll over into the next subscription period. Canceling your subscription leaves your plan active until the end of the current billing cycle; remaining points then expire.
Get more points
Ultra and Enterprise users can purchase compute packs. Compute packs are not currently available to Free or Pro users. You can also review the available upgrade options.
- Check your remaining balance and estimate the tasks you need to complete.
- Open Pricing and compare the point allowance, features, and billing period of the available plans.
- Choose an available compute pack or plan option. Review the amount due and subscription details before paying.
- After purchase, return to Points and check your balance. If it has not updated, refresh the page and keep your order details for support.
Review the details before upgrading
The Pricing page explains that upgrades take effect immediately and new points are added after purchase. Existing points keep their original expiration date. Review the payment amount, renewal date, and instructions for your current subscription before confirming a change.
For point returns after a failed task, see Troubleshoot Generation and Website Issues. If you need help with a purchase or balance, email hi@weshop.ai with your account email, order number, and relevant screenshots.