The page will not load or a button does not respond
WeShop AI recommends Chrome, Edge, or Safari. Try these general browser checks to narrow down the issue:
- Copy any prompt you have not submitted, save your local source files, and capture the error message.
- Check whether other websites load. If your connection is interrupted, restore it before returning to WeShop AI.
- After saving what you need, refresh the page. If the issue continues, update your browser or try another recommended browser.
- If the problem occurs only in the original browser session, try signing in through a private browsing window to help isolate the cause.
An image will not upload
The FAQ lists a 10 MB file limit, an aspect ratio below 2, and no GIF support for original images. Also check any requirements shown by the specific tool. If needed, make a smaller or cropped copy of your original file and try uploading that copy.
A generation is taking longer than expected
Users share AI computing resources, so processing may take longer during busy periods. Check the task status or message shown on the page. Avoid repeatedly submitting the same request while the original task may still be running.
There is no single completion time in the FAQ for every model. If a task appears unusually delayed, record its start time, tool, model, and current status, then contact support. A long wait alone does not establish that a task has failed or qualifies for a point return.
A generation failed and points were deducted
If a system or server error causes a generation to fail, points are returned automatically. If the page says that points will be returned, refresh it or check My Points for the updated balance.
If the expected return is still missing, keep the task ID or link, error screenshot, and point records. Email hi@weshop.ai so the issue can be checked. Avoid submitting the failed request repeatedly just to test your balance.
The image was generated but the result is not what you wanted
A completed generation uses computing resources even when the result does not meet your expectations. An unsatisfactory image is not the same as the system or server error covered by the automatic point-return rule.
Before generating again, identify one change to test, such as the pose, background, or a local detail. Check that your source image and selected editing area match that change.
Send useful details to support
- Your account email and the approximate time of the issue, including your time zone.
- The tool and model used, plus the task ID or link if available.
- The error text, a screenshot of the task status, and the checks you have already tried.
- Relevant point records or an order number if the issue involves a charge.
Send your request to hi@weshop.ai. Before attaching screenshots, hide unrelated personal information, payment details, or confidential material.